Feb 2, 2015 | News & Events
Riello Group, the parent company of Vokèra, will be present at the world’s leading trade fair, ISH 2015.
Riello Group, with its brands Riello and Beretta, will be in attendance at ISH, the world’s biggest annual trade fair from the 10th to 14th May 2015 in Frankfurt. Riello Group will be found in Hall 8, Stand F93.
ISH brings together over 2,400 exhibitors from across the globe in order to showcase innovative bathroom design, energy efficient heating and air-conditioning technology and renewable energies.
For more information on ISH 2015 please click here.
Jan 19, 2015 | News & Events
Vokèra, a leading heating manufacturer, has been highly commended by Domestic and General (D&G) customers for the second year running. D&G, the UK’s leading warranty specialist, generates a quarterly report based on a survey questionnaire sent to its customers following each callout regarding customer service and satisfaction. For the fifth quarter running Vokèra has received outstanding results. The latest report has put Vokèra in second place in comparison not only with rival boiler brands but crucially leading white goods manufacturers, with an overall satisfaction rating of 97.4%.
In 2014 as part of its on-going commitment to customers, Vokèra changed its customer care service to be open seven days a week. The centre based at the Bradford office is now open Monday through to Sunday, providing an ‘everyday’ service, with a dedicated team available to answer post-sales enquiries. This commitment to customer service is reflected in the survey results as ease of contacting Vokèra’s customer care team has risen by 4.5%, from 96.2% to 98.1% over the last year.
Another area Vokèra scored highly was for the time it took the engineer to arrive, whether they arrived on time and if not, whether they contacted the homeowner to say they were running late. Vokèra has consecutively scored highly and ended the year with a figure of 98.3%.
As well as its service, Vokèra’s engineers have also scored highly with 100% of customers satisfied with their appearance, 91.2% were delighted with their politeness, 100% were satisfied with the efficiency and overall 99.7% were satisfied with the Vokèra engineer.
The work completed by the Vokèra engineer was also commended, with only 1.9% of respondents saying that the boiler had further problems after being repaired. This reflects not only on the quality of Vokèra’s installers but also the quality of its products.
Vokèra is one of the leading UK boiler brands, renowned for its comprehensive range of energy efficient appliances, including the Unica i, Vision and Mynute i, supported by a reputation for excellence in customer service, support and training. The company’s product portfolio also includes a full range of ancillaries and control devices to optimise ease of installation and efficiency still further. Vokèra also supplies the market with a commercial boiler range, unvented cylinders, gas fired water heaters, solar thermal collectors and air source heat pumps. Established over 30 years ago, Vokèra has bases across the UK and Ireland to support each installation and every installer.
Jan 16, 2015 | News & Events
Vokèra is delighted to announce that it is a finalist in the ‘Collaboration of the Year’ category at the H&V News Awards, in conjunction with Glasgow Kelvin College.
Dedicated to the education of the gas engineers of the future, Vokèra set up the College Partnership Programme in 2013 and, to date, are working with eleven colleges throughout the country to give their students the confidence they need to work in the industry.
As part of the College Partnership Programme, Glasgow Kelvin College receives marketing and educational support from Vokèra including educational material, signage and training days for students and lecturers. Vokèra also provides the college’s access to discounted boilers and sponsorship for student awards throughout the year.
The H&V Awards will be held on Thursday 16th April at Grosvenor House Hotel, Park Lane.The prestigious awards, which have been running for twenty-one years, aim to reward services within the building industry for their hard work and contribution to innovation.
Further updates on our progress within the competition will be posted to our website, and on our social media accounts, regularly. For more information on the H&V awards, visit there website here.
Apr 3, 2013 | News & Events
Vokera launches combi range ‘Unica i’ with impressive green credentials
Vokera has launched the Unica i range of combi boilers. The range has impressive green credentials for energy-conscious homeowners, and has been designed with ease of installation in mind.
Packed with features to maximise energy savings, the Unica i28, Unica i32 and Unica i36 have a modulation ratio of 10:1. This exceptionally high, class-leading modulation ratio improves energy efficiency by reducing the frequency of on/off cycling, while also minimising unnecessary wear and tear on boiler components and ensuring a stable DHW flow temperature. Furthermore, by having an extremely low minimum output e.g. i28 has a minimum output of 2.8kW, it becomes an extremely attractive solution for new-build properties, where the requirements for space-heating are much lower.
To further improve Unica i’s green credentials, the range incorporates intelligent energy saving software such as weather compensation and OpenTherm. This built-in functionality – when combined with a suitable Vokera control – enables further significant fuel efficiency saving up to £67 a year, whilst optimising end-user comfort. The Vokera OpenTherm control offers exceptional ease for the installer, with a simple plug and play connection, eliminating the need for a Part P qualified electrician to install.
In addition to its energy saving features, the Unica i has many other selling points for homeowners. A large DHW heat exchanger ensures the fast delivery of hot water, while the inclusion of a DHW flow meter (instead of a flow switch) allows for greater temperature stability to maximise end user comfort. The Unica i range also boasts an LCD backlit display to improve the boiler’s user interface panel, plus an outstanding five-year warranty for added peace of mind.
The new Unica i range of boilers is very installer-friendly too. Installation is made simple and straightforward with a rear flue option on all outputs and a newly designed fixing jig that can be removed once the pipework has been fabricated. This improves manoeuvrability once the boiler is placed on the wall, and is especially beneficial if wall surfaces are uneven.
The superior Riello heat exchanger is also front-facing, making maintenance much simpler.
Eleanor Fox, marketing director at Vokera, said: “With energy prices on the up, homeowners are looking at ways to reduce the amount of gas and electricity they use in the home. One way they can do this is to make sure that their heating and hot water system is as efficient as it can be. With this in mind, we have developed the Unica i range to fulfil the need for domestic combi boilers that feature lots of different ways to reduce energy usage, without compromising on performance.”
Having a NOx emission rating of below 40mg means that the Unica i surpass’ Nox Class 5 and enables maximum credit under the ‘Code for Sustainable Homes’. The Unica i features Vokera’s unique Autostop function as standard; this is of significant benefit for social housing and private landlords, Autostop will, once activated, notify a tenant that action is required a month before their annual gas safety check is due.
For further information click here for the Unica i web page and literature
Nov 12, 2012 | News & Events
Vokèra is supporting the Heating and Hotwater Industry Council’s Hole in the Roof campaign. Launching today, November 12 2012 its purpose is to raise the awareness of energy efficiency by getting people to take action and make a change in their homes that could result in financial savings.
Hole in the Roof would like consumers to change their behaviour and stop wasting energy that is metaphorically disappearing through the roof as well as depleting the pocket. Consumers can view the Hole in the Roof website and click on any technology or heating system measure to find out what change could suit them best. This can be a simple measure like draft proofing, putting a balloon up your chimney, radiator reflectors or installing a renewable technology.
The website has a 2D house where consumers can click on various heating technologies in the house such as thermostats, solar thermal, showers, heat pumps, controls and other measures. This user friendly website will enable the public to find out more about how they can save energy and become more energy efficient. Human behaviour is one of the hardest things to change and we want people to become more aware of their actions but not preach to them and also appeal to all publics not just the green community. At the end of the day, energy costs keep rising and will hit many pockets hard as winter approaches, we need people to realise that they need to prevent money from literally disappearing through the roof.
Hole in the Roof is supported by leading environmentalist, Tony Juniper, BBC’s DIY SOS Charlie Luxton, financial expert, Jasmine Birtles and Director General of Saga, Dr Ros Altmann.
Roger Webb, HHIC Director said: “The Hole in the Roof campaign is all about making simple changes in the home in order to make your environment more energy efficient. We have some well-respected supporters from a variety of fields who all support us in our aim to raise the importance of energy efficiency. We want people to become enthused about changing their behaviour to sign up to the fact that as a collective whole we can make a difference. We can’t force people to change their behaviour but we can try to tap into the reasons they might want to. The Hole in the Roof campaign provides a fun and interactive website and a humorous animation to watch called: The Romans all to help kick-start action.”
For further information please contact Jodie Wiltshire on 01926 513743 or email [email protected] Please visit our Hole in the Roof website at www.holeintheroof.org.uk Like us on Face book, and tweet us on Twitter as well as watching our fantastic animation called The Romans on YouTube.
Sep 1, 2012 | News & Events
Boiler manufacturer Vokèra has launched the Vision range of combi and system boilers. Designed to be installer-friendly and feature-rich, benefits include a rear flue option, a five-year warranty*, a built-in seven-day digital clock**, low NOx emissions and a light 26kg lift weight.
Suitable for a range of applications, the combi Vision includes 25C and 30C options and the system version is available in 20S and 25S options. Weighing just 25kg and 26kg respectively, the Vision system and combi boilers are easy for installers to lift and fit into small spaces, such as a kitchen cupboard. Further to this, the rear flue option adds to the ease of installation and gives multiple siting possibilities.
The added bonus of a built-in seven-day digital clock allows homeowners to programme bespoke heating functions per day, offering maximum flexibility. In addition, homeowners can expect a flow rate of 12 l/pm***. With the Vision’s NOx emissions being as low as 21mg/kWh, it is an ideal choice for social housing applications and can contribute towards achieving level 4 of the Code for Sustainable Homes.
Steve Cipriano, managing director of Vokèra, comments: “Our goal with the new Vision boiler was to create an installer-friendly, feature-rich product that would surpass other domestic boilers in technology, design, ease of installation and reliability.
“We seek to further enhance our already impressive range of products and continue to listen to the needs of our customers. In light of this, and to celebrate the launch, we are offering installers a five-year warranty on the Vision, if purchased before December 31 2012.”
To coincide with the launch, Vokèra is giving away a variety of rewards including football shirts, stadium tours and computer games to Affinity members purchasing their first Vision combi and/or their first Vision system boiler between July 1 and October 31 2012.
For further information on the Vision boiler and all of the products in Vokèra’s extensive range, call 0844 391 0999.
*Valid on Vision boilers purchased before December 31 2012.
**Vision combi only
*** Vision combi only at a 35ºC rise
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