Vokèra has launched the new Vokèra App to provide a wide variety of time-saving, useful content straight to a mobile device with the added advantage of convenient integration with Vokera’s popular Affinity Rewards programme for installers registered on the scheme.
“The Vokèra App will make a difference for the busy installer on the move,” says Neil Mattock, Marketing Director at Vokèra. “We’ve designed it to bring easy and up to the minute access on important information covering Vokèra products, accessories, stockists and training. Even better, for installers on our Affinity Rewards programme, it’s fast and simple to enter installed product information for points, track progress and keep up to speed with the latest offers in the scheme.”
Working on iOS and Android platforms, the Vokèra App is free to download from the App Store here and Google Play here.
It includes:
Vokèra Product Catalogue: The full Vokèra product catalogue is available to view and interrogate, giving installers all the boiler and accessory information they need, to hand, wherever they are.
Stockist locator: By entering a postcode or town, or with location services enabled, installers can quickly find their nearest Vokèra stockist, as well as opening times and contact number. Installers can then easily identify the right places to buy products, spare parts and accessories when working in an unfamiliar area or in an emergency.
Training: The training section of the Vokèra App provides instant information on training courses as well as contact numbers and email address. For 2015, Vokèra has a number of new courses coming on to the market to help with the continued development of installers.
Special Affinity Members’ Area: Installers on the scheme can quickly and efficiently register installed products using the app. Rewards and points can also be viewed and installers can discover the latest promotions available. Vokèra is not only offering set promotions but also the option for installers to choose their own rewards with the concierge button, where they can suggest prizes that they like would like to receive, for example it could be vouchers towards a new power tool, money off in a favourite store or a new phone. As well as rewards, installers will have access to tips for marketing their business’ and exclusive promotions, such as, double points, and 7 year warranty on selected boilers.
For more information watch the video below.
If you have any further questions, please contact the Affinity Support Team on 01727 744044 or email a[email protected].
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Vokèra will be in attendance at a number of industry and trade events over the coming months.
Meet the Manufacturers in association with HIP! Magazine
As part of its College Partnership Programme, Vokèra will be attending six regional Meet the Manufacturers events throughout February and March 2015. At the events, which have been organised by student heating and plumbing magazine HIP!, Vokèra will be presenting its current range of boilers and controls to students and lecturers throughout the country.
For a full list of dates, and to book your place, visit their website here.
Installer2015
Vokèra will be attending the first ever Installer2015 trade show at the Ricoh Arena in Coventry on the 12th to the 15th May. Installers will be able to get hands on with Vokèra’s current range and their Technical Trainers will be on hand to answer any questions attendees may have.
To register your attendance at Installer 2015, visit their website here.
PHEX+ Alexandra Palace 2015
Vokèra will be attending the Plumbing and Heating Exhibition (PHEX+) at Alexandra Palace on the 20th and 21st May. Popular Vokèra models will be on display along with Technical Trainers and Area Sales Managers on hand to answer any questions attendees may have.
To register your attendance at PHEX Alexandra Palace 2015, visit their website here.
Vokèra has enhanced the modulation ratio on its innovative Mynute i30 system boiler. Now benefiting from a modulation ratio of 10:1, the Mynute i30 is an extremely energy efficient solution which is also easy to install, maintain and use.
“We are delighted to bring an improved Mynute i30 to market,” comments Alister Maclachlan, Product Director at Vokèra. “By increasing the modulation ratio on the Mynute i30 we can maximise fuel saving performance of the boiler without compromising on comfort. It ensures that the boiler can modulate down to an extremely low output – to just 3kW, reducing wear and tear on primary components and optimising fuel efficiency.”
In addition to offering an impressive modulation ratio, the Mynute i30 also features a rear flue option as well as the standard top flue option to give excellent siting flexibility in new build and replacement applications. Additional options include horizontal, vertical and twin flues, so that the boiler can be easily installed almost anywhere in the home. The boiler is compact and lightweight, allowing it to be easily lifted, positioned and secured.
The front-facing radial heat exchanger makes maintenance a hassle-free task for installers. The unique radial design utilises an extruded aluminium alloy for optimum thermal transfer performance and incorporates a new profile that inhibits the build-up of condensate residue to cut the need for cleaning. Integral frost protection and an automatic anti-seize function help minimise the risk of failure in cold weather and pump sticking after long periods of inactivity.
To boost the boiler’s low energy credentials, the Mynute i30 is compatible with a range of Vokèra control options. These include the company’s pioneering, easy to install OpenTherm programmable room thermostat and its outdoor weather compensation sensor (heating only applications) which are proven to save money for consumers. Low in NOx emissions and delivering Class-5-rated performance, the Mynute i30 also comes with anti-cycling control as standard to minimise fuel consumption and general wear and tear.
The simple to use back-lit LCD display ensures end-users can easily operate and adjust the appliance and the integrated Autostop disabling function gives landlords peace of mind that the boiler will alert tenants when the annual gas safety check is due and will go into standby mode if the check is overdue.
Vokèra’s Mynute i range also includes the Mynute i20 and Mynute i35 and is suitable for both natural gas and LPG installations, with the addition of the LPG conversion kit. For more information on the Mynute i range or to view the whole Vokèra product offering, visit www.vokera.co.uk
Vokèra is delighted to announce the opening of its new training centre and College Partnership with JTL in Birmingham.
JTL, a charity which was set up in 1990 by the Electrical Contractors Association and the Union Unite, offers a vast variety of learning resources for young people including Advanced Apprenticeships, Training Courses and NVQ Assessments.
JTL will be the seventh satellite training centre where Vokèra training courses are held, offering Gas Safe registered engineers the opportunity to learn more about the Vokèra product range to ensure the service they provide to homeowners is efficient.
Alongside a new training facility, Vokèra will be supporting JTL as part of their College Partnership Programme. As a College Partner, JTL will receive marketing and educational support from Vokèra including educational material, signage and training days for students and lecturers. Vokèra will also provide access to discounted boilers and sponsorship for student awards throughout the year.
Vokèra set up the College Partnership Programme in 2013 and, to date, are working with eleven colleges throughout the country to give their students the confidence they need to work in the industry.
Vokèra currently offers three training courses; High Efficiency, Fault Finding and Controls. To enquire further, or for more information, please click here or call our Technical Training Department on 0844 391 0999 option 5.
Following extensive consultation with the market, Vokèra is proud to announce that the relaunch of its popular loyalty scheme, Vokèra Affinity, to now live and ready to support, inspire and motivate the modern, digitally-driven installer.
The new Vokèra Affinity scheme offers installers unparalleled support and convenience by allowing them to register their customers’ extended product warranty, receive free Gas Safe notification and claim their Affinity points in one easy online form. Additionally, the new scheme provides installers with personalised rewards, Marketing Support, product information, spare parts, stockists, literature and Technical Support all in one place. For more information, please click here.
The scheme is the result of extensive research conducted by Vokèra with existing Affinity members and non-members to ensure the scheme was designed around them fulfilling their needs as modern, professional installers. As a result, Vokèra has ensured Affinity will help installers and make their working lives easier by reducing paperwork allowing them more time to get on with the job
and enjoy their free time.
Following the relaunch of Vokèra Affinity, Vokèra is also launching the Vokèra App. The Vokèra App, which will be available on iOS and Android devices in the next few weeks, will be able to do everything the website can do on the move, wherever you are! You will be able to register installations, log on to your Affinity account and access a whole host of support material on an engaging portable interface.
Vokèra Affinity is now live, and ready. To register please click here and view this Registration and Claim Guide for more information.
If you have any further questions, please contact the Affinity Support Team on 01727 744044 or email [email protected].
Neil Mattock, Marketing Director at Vokèra, looks at the key issues that will affect the boiler industry during 2015.
One of the biggest changes expected this year is the introduction of the ErP (Energy-related Products) Directive. Coming into force in September, the ErP is a mandatory piece of EU legislation which will create minimum efficiency standards for heating and hot water systems, by ensuring that manufacturers meet energy labelling and eco-design requirements. It is designed to help achieve a targeted EU reduction in greenhouse as emissions of 34% by 2020 and 80% by 2050.
In essence, the ErP will ensure that specific design requirements are met and that products are labelled with their energy efficiency ratings, named the Labelling Directive. The energy performance labels are rated from G to A+++, in a similar way to the ratings already found on domestic white goods.
Overall, the aim is to drive change and encourage the uptake of more energy efficient boilers, allowing installers and consumers to compare the respective performances of different products in a clearly labelled, easily recognisable way. After the introduction of ErP, manufacturers will not be able to produce boilers below a particular efficiency.
Of course, improving efficiency continues to be a very important goal for manufacturers, ahead of the ErP introduction, and there is much that has been done to help installers reduce fuel bills and carbon emissions for their customers.
Boiler modulation will continue to be a significant area of innovation. In simple terms, this is the boiler’s ability to reduce its maximum output to its minimum output. A wide modulation range will provide a good output ratio, whereas a narrow modulation will give a poor ratio. For example, if a boiler has a maximum output of 30kW and a minimum output of 7.7kW its modulation ratio is less than 4:1. Meanwhile, an appliance with a maximum output of 30kW and a minimum output of 3kW has a wider modulation ratio of 10:1. This will both improve comfort levels and significantly reduce the wear and tear of the boiler itself, consequently improving the overall efficiency of the boiler.
Interactive controls will also play their part in making boilers as efficient as possible. Linking the boiler to an intelligent thermostat control can contribute to efficiency improvements. For example, Vokèra has recently introduced its OpenTherm protocol RF programmable room thermostat to improve boiler operating efficiency still further. Simple to install, this product modulates the boiler’s outlet flow-temperature in line with the internal temperature to substantially reduce a home’s energy consumption by as much as 10%.
Weather compensation controls regulate the output of the boiler in line with the outside temperature, and will lead to further savings of 3% under SAP, which allows the space heating efficiency to also rise by 3%. Our research shows that having no temperature control or no boiler ‘interlock’ will impair efficiency by as much as 5%.
Installing a combi boiler with a high maximum output and a wide modulation ratio will deliver optimal efficiency and comfort. Vokèra has made a significant investment in the development of boilers with excellent modulation ratios. For example, our latest Unica i28, Unica i32 and Unica i36 boilers all feature a class-leading modulation ratio of 10:1. This range also incorporates weather compensation and OpenTherm technology to further enhance fuel efficiency and comfort still further.
2015 is going to be an exciting year for the boiler industry and here at Vokèra we are looking forward to the challenges ahead. We have all the tools and information installers need to understand the changes and make the most of the upcoming opportunities.
Riello Group, the parent company of Vokèra, will be present at the world’s leading trade fair, ISH 2015.
Riello Group, with its brands Riello and Beretta, will be in attendance at ISH, the world’s biggest annual trade fair from the 10th to 14th May 2015 in Frankfurt. Riello Group will be found in Hall 8, Stand F93.
ISH brings together over 2,400 exhibitors from across the globe in order to showcase innovative bathroom design, energy efficient heating and air-conditioning technology and renewable energies.
For more information on ISH 2015 please click here.
Vokèra, a leading heating manufacturer, has been highly commended by Domestic and General (D&G) customers for the second year running. D&G, the UK’s leading warranty specialist, generates a quarterly report based on a survey questionnaire sent to its customers following each callout regarding customer service and satisfaction. For the fifth quarter running Vokèra has received outstanding results. The latest report has put Vokèra in second place in comparison not only with rival boiler brands but crucially leading white goods manufacturers, with an overall satisfaction rating of 97.4%.
In 2014 as part of its on-going commitment to customers, Vokèra changed its customer care service to be open seven days a week. The centre based at the Bradford office is now open Monday through to Sunday, providing an ‘everyday’ service, with a dedicated team available to answer post-sales enquiries. This commitment to customer service is reflected in the survey results as ease of contacting Vokèra’s customer care team has risen by 4.5%, from 96.2% to 98.1% over the last year.
Another area Vokèra scored highly was for the time it took the engineer to arrive, whether they arrived on time and if not, whether they contacted the homeowner to say they were running late. Vokèra has consecutively scored highly and ended the year with a figure of 98.3%.
As well as its service, Vokèra’s engineers have also scored highly with 100% of customers satisfied with their appearance, 91.2% were delighted with their politeness, 100% were satisfied with the efficiency and overall 99.7% were satisfied with the Vokèra engineer.
The work completed by the Vokèra engineer was also commended, with only 1.9% of respondents saying that the boiler had further problems after being repaired. This reflects not only on the quality of Vokèra’s installers but also the quality of its products.
Vokèra is one of the leading UK boiler brands, renowned for its comprehensive range of energy efficient appliances, including the Unica i, Vision and Mynute i, supported by a reputation for excellence in customer service, support and training. The company’s product portfolio also includes a full range of ancillaries and control devices to optimise ease of installation and efficiency still further. Vokèra also supplies the market with a commercial boiler range, unvented cylinders, gas fired water heaters, solar thermal collectors and air source heat pumps. Established over 30 years ago, Vokèra has bases across the UK and Ireland to support each installation and every installer.
Vokèra is delighted to announce that it is a finalist in the ‘Collaboration of the Year’ category at the H&V News Awards, in conjunction with Glasgow Kelvin College.
Dedicated to the education of the gas engineers of the future, Vokèra set up the College Partnership Programme in 2013 and, to date, are working with eleven colleges throughout the country to give their students the confidence they need to work in the industry.
As part of the College Partnership Programme, Glasgow Kelvin College receives marketing and educational support from Vokèra including educational material, signage and training days for students and lecturers. Vokèra also provides the college’s access to discounted boilers and sponsorship for student awards throughout the year.
The H&V Awards will be held on Thursday 16th April at Grosvenor House Hotel, Park Lane.The prestigious awards, which have been running for twenty-one years, aim to reward services within the building industry for their hard work and contribution to innovation.
Further updates on our progress within the competition will be posted to our website, and on our social media accounts, regularly. For more information on the H&V awards, visit there website here.
Vokera launches combi range ‘Unica i’ with impressive green credentials
Vokera has launched the Unica i range of combi boilers. The range has impressive green credentials for energy-conscious homeowners, and has been designed with ease of installation in mind.
Packed with features to maximise energy savings, the Unica i28, Unica i32 and Unica i36 have a modulation ratio of 10:1. This exceptionally high, class-leading modulation ratio improves energy efficiency by reducing the frequency of on/off cycling, while also minimising unnecessary wear and tear on boiler components and ensuring a stable DHW flow temperature. Furthermore, by having an extremely low minimum output e.g. i28 has a minimum output of 2.8kW, it becomes an extremely attractive solution for new-build properties, where the requirements for space-heating are much lower.
To further improve Unica i’s green credentials, the range incorporates intelligent energy saving software such as weather compensation and OpenTherm. This built-in functionality – when combined with a suitable Vokera control – enables further significant fuel efficiency saving up to £67 a year, whilst optimising end-user comfort. The Vokera OpenTherm control offers exceptional ease for the installer, with a simple plug and play connection, eliminating the need for a Part P qualified electrician to install.
In addition to its energy saving features, the Unica i has many other selling points for homeowners. A large DHW heat exchanger ensures the fast delivery of hot water, while the inclusion of a DHW flow meter (instead of a flow switch) allows for greater temperature stability to maximise end user comfort. The Unica i range also boasts an LCD backlit display to improve the boiler’s user interface panel, plus an outstanding five-year warranty for added peace of mind.
The new Unica i range of boilers is very installer-friendly too. Installation is made simple and straightforward with a rear flue option on all outputs and a newly designed fixing jig that can be removed once the pipework has been fabricated. This improves manoeuvrability once the boiler is placed on the wall, and is especially beneficial if wall surfaces are uneven.
The superior Riello heat exchanger is also front-facing, making maintenance much simpler.
Eleanor Fox, marketing director at Vokera, said: “With energy prices on the up, homeowners are looking at ways to reduce the amount of gas and electricity they use in the home. One way they can do this is to make sure that their heating and hot water system is as efficient as it can be. With this in mind, we have developed the Unica i range to fulfil the need for domestic combi boilers that feature lots of different ways to reduce energy usage, without compromising on performance.”
Having a NOx emission rating of below 40mg means that the Unica i surpass’ Nox Class 5 and enables maximum credit under the ‘Code for Sustainable Homes’. The Unica i features Vokera’s unique Autostop function as standard; this is of significant benefit for social housing and private landlords, Autostop will, once activated, notify a tenant that action is required a month before their annual gas safety check is due.
Repair & Care is a maintenance & support plan for your broken-down boiler, providing a one-off repair (where repairable) and then ongoing maintenance and support for your boiler and controls, to help ensure they continue to work correctly and to minimise the chances of mechanical and electrical breakdown. It is provided by Domestic & General Services Limited.
If you have taken out a Repair & Care plan, you have a no fix no fee promise. If the expert engineer can’t fix the initial fault or if the boiler is beyond economic repair, you’ll get a full refund of any monies paid up until that point – no questions asked.
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Vokèra has launched the new Vokèra App to provide a wide variety of time-saving, useful content straight to a mobile device with the added advantage of convenient integration with Vokera’s popular Affinity Rewards programme for installers registered on the scheme.
Vokèra will be in attendance at a number of industry and trade events over the coming months.
Vokèra has enhanced the modulation ratio on its innovative Mynute i30 system boiler. Now benefiting from a modulation ratio of 10:1, the Mynute i30 is an extremely energy efficient solution which is also easy to install, maintain and use.
Vokèra is delighted to announce the opening of its new training centre and College Partnership with JTL in Birmingham.
